WebCoach

WebCoach Quality Monitoring software

WebCoach is the integrated Quality monitoring software module of the Storavox voice recorder.
The WebCoach software is a powerful call (and screen) evaluation and reporting module. In our philosophy WebCoach is part of the circle of continuous improvement. To support the complete process WebCoach offers the right functionality to coach your agents. Also to improve themselves under the guidance of their supervisor in the role of coach.

Highlights:

• Easy to use interface
• Add notes in each session 
• Add labels
• Create any evalution form(s)
• Creacte any type of category and question, closed, sliding scale, open, critical, bonus, points, etc
• Free to 'design' your own Agent profile
• Allows supervisors to give well founded feed-back
• The evaluations done are stored within WebCoach and are the foundation for a “contract” between supervisor and agent. Within this contract learning goals are included
• Quick view on progression of Agent and easy to compare to other Agent(s)
• Reports are generated that allow insight in points that can be improved of individual agents, teams and the complete contact center
• Tool for supporting the learning process

WebCoach is the ideal and easy to use Quality Montoring solution.

For further information you can contact us.