Services

Bumicom supports you from presales phase till the implementation phase with the following activities:

• Design
• Project Management
• Implementation (site survey, installation, testing, acceptance)
• User training
• System manager training
• Setting up of Voice Logging / Quality Monitoring platform

After receipt of order, a projectplan will be prepared wich describes the work involved, planning, roles and tasks of the people involved, to ensure a succesfull implementation.

Bumicom delivers their solutions with a customer Support Contract, the so called Service Level Agreement. In this agreement is described wich specific Service & Support we agreed on.

The Service Level Agreement can consist of the following support:

• Helpdesk
• Second and third line support
• Configuration management (moves, adds, changes)
• Emergency support helpdesk 24x7;
• On site services 24x7
• Remote support 24x7
• Corrective maintenance with guaranteed response time
• Corrective maintenance with guaranteed time to fix
• System monitoring & alarming
• Software maintenance (updates & upgrades)
• Preventive Maintenance
• Spare parts management
• Disaster recovery
• Continuity solutions

But we can also take care of the operational management of the solution..