Call Center World 2012: In Pole Position with ASC

Hoesbach/Germany, February 8th, 2012 – Bumicom's partner ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, will demonstrate innovative technologies to improve quality in contact centers at CallCenterWorld 2012 in Berlin, Germany, on February 28th to March 1st, 2012, booth #E6/F5 in Hall 4.

Risk Management solutions for financial services group Old Mutual

MARATHON EVOLUTION fulfills documentation requirements and provides risk management

Hoesbach/Germany, October 24, 2011 – Bumicom's partner ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate multimediabased communications, today announced it will implement its VoIP recording solution EVOip together with its Partner INSIYABI, at the contact center for the Grand Prix of Abu Dhabi.
 
As of November 2011, all calls will be preserved. The system will be integrated in the existing IT infrastructure at the contact centre for the YAS Marina Circuit, one of the most technologically advanced courses in the world. Located on a small island in the Persian Gulf facing Abu Dhabi, the circuit was inaugurated in 2009 with the final race of the Formula One™ World Championship.

EVOip, an entirely software-based solution, captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It also records encrypted calls, protects customer data by meeting stringent standards from the payment card industry (PCI DSS), and provides access to many functions directly through the IP phone.

Read the complete articele here.

ASC to Demonstrate Quality Monitoring Solutions at Call Centre Expo 2011 in London

ASC to show call centre professionals how to use INSPIRATIONpro Quality Management tools to improve customer experience and reduce service costs at Stand H10

Download the press release.

ASC to Promote VoIP Recording and Quality Management Solutions at Gitex Technology Week

EVOip and INSPIRATIONpro will be Demonstrated at Germany’s National Booth at Key Middle East Conference

Hoesbach/Germany, August 30th, 2011 – Bumicom's partner ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, announced it will be demonstrating its VoIP recording solution, EVOip, and quality management system, INSPIRATIONpro, at Gitex Technology Week, Dubai International Convention and Exhibition Center, Dubai, United Arab Emirates, on October 9-13, 2011, at Germany’s national booth.

Gitex connects 3,500 international ICT (information and communications technology) vendors with 136,000 industry professionals, helping visitors to identify new products, innovative solutions and consumer trends; find ways to give their business an edge within the market; and discover new contacts and sales channels. ASC’s solutions, EVOip for VoIP recording, and INSPIRATIONpro for quality management, provide powerful features for businesses with multiple locations and complex infrastructures.

Patrick Salg, Director Sales International of ASC, said, “We never miss Gitex Technology Week because it provides unparalleled opportunities for networking with some of the most brilliant minds in our field. Our office in Dubai also keeps us in touch with evolving regional needs.”

INSPIRATIONpro, ASC’s quality management system, helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. The latest version facilitates agent evaluations through the recording of coaching sessions and allows complex searches of audio analytics.

EVOip is a software-only solution designed to capture, store, search, play back and archive telephone calls from VoIP networks. The latest version handles encrypted conversations and meets the payment card industry’s strict PCI DSS security standards.

Download the press release.

EVOip 10.0 Voice Logging software Certified with Cisco UCM 8.0 and 8.5

Voice-over-IP Recording Solution Handles Encryption in Active Recording Environments

Hoesbach, July 27, 2011 – Bumicom's partner ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced that its Voice Over IP recording solution, EVOip 10.0, successfully passed interoperability verification testing (IVT) with the latest Cisco IP-PBX systems, Unified Communications Manager (UCM) 8.0 and 8.5.

ASC’s system includes a fully integrated active recording solution, EVOip active for Cisco, and is enhanced with complete support of encrypted environments. This feature lets customers choose media encryption within a distributed active recording environment, a capability previously limited to passive recording.
Guenther Mueller, Chairman & CEO of ASC, said, “With this certification, EVOip once again proved its full compatibility with Cisco’s infrastructure. And in today’s security-conscious environment, the ability to work with encrypted communications is more important than ever. ASC is pleased to expand its capabilities in this area and receive this affirmation from Cisco about its success in doing so.”

In addition to encryption, EVOip 10.0 offers central control for organizations with multiple branches and provides strict adherence to security requirements, meeting the payment card industry’s data security standards (PCI DSS) through e.g. automated muting to prevent storage of card security codes (CSC). Other new features include one-click backup and dynamic enterprise licensing.
EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The product is entirely software based. Many functions may be accessed directly through the IP phone, such as record-ondemand, start/stop, keep/delete and search-and-replay for recorded calls.

Read the complete press release here.

ASC to Promote Business Process Optimization and Genesys Recording Solutions at G-Force 2011

Hoesbach/Germany, May 30, 2011 – Bumicom's Partner ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will be demonstrating its integrated business process optimization (BPO) capability with INSPIRATIONpro, as well as its integrated communications recording solution for Genesys, at G-Force 2011, at the Hilton Prague, Prague, Czech Republic, on June 7-9, 2011.

The theme of the conference, “Change the Conversation,” focuses on improving the customer experience through integrating contact center operations, driving cross-channel interactions, and transforming self-service through advanced speech applications. ASC will demonstrate all three through its enterprise-wide BPO solutions encompassing communications recording, speech analytics, quality management and eLearning.

Guenther Mueller, Chairman and CEO of ASC telecom AG, said, “The breadth of the G-Force 2011 conference, and its goal to ‘change the conversation,’ is perfectly suited to our innovative and far reaching business process optimization capabilities. We look forward to sharing our latest developments and engaging with our colleagues at this interesting event.“

Mr. Muller went on to describe some functions of BPO in more detail. Speech analytics, a key component, provides automatic categorization of calls for highvolume contact centers with an otherwise unmanageable number of conversations. eLearning delivers customized training to each agent’s desktop, creating a loop of continuous instruction. Voice and screen recording, as well as quality monitoring, provide valuable input and analysis to improve agent performance.

ASC will also be exhibiting its integrated solutions for Genesys. Specially designed for Genesys T-Server, they work with ASC’s recording system, MARATHON EVOLUTION; are compatible with major PBX vendors; offer free seating for agents; and provide Recording Interface Applications (RIA) to tag additional callindex data to customer interactions, thus facilitating rapid search-and-replay.

Download this article here.

ASC Recording Solution Integrates with Complex Infrastructure, Supplies Critical Needs for Major Trading Organization

Optiver, a global market maker, and one of the fastest growing and most successful proprietary trading firms in Europe, has chosen ASC’s communications recording system, MARATHON EVOLUTION, and its VoIP recording system, EVOip, to record all incoming, outgoing and internal calls. The solutions are integrated with the company’s IPC voice trading platform and its Avaya PBX. Protection from liability is ensured through storage in a central IAS database.

The Customer: Optiver Europe

Optiver is active in a range of increasingly sophisticated arbitrage activities and is constantly innovating on behalf of its clients. The transition to electronic trading means the company can avoid a physical presence on the trading floor and instead quote buying and selling prices for options from anywhere in the world.

Despite the large scale of its business, the company assumes comparatively little risk through a superior understanding of the factors influencing securities, derivatives and other prices and an ability to respond swiftly to them. Through immediate hedging of its positions, the company has remained profitable through every global market crisis since 1986.

The speed of transmission for orders represents one of the most critical aspects of Optiver’s success. As a result, the company has invested heavily in IT development and employs one-to-two IT professionals for each trader.

The Challenge: Provide fast implementation, fail-safe operation and secure long-term storage for a complex trading and telephony infrastructure

In addition, the company needed to meet a patchwork of external regulations to ensure compliance with varying mandates throughout the continent. For legal protection, customer transactions required verification in a fail-safe manner through secure long-term storage.

The incorporation of multiple locations with central administration of the recording solution was also essential for operational control.

The Solution: ASC Combines MARATHON EVOLUTION with EVOip for Customized Solution

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It meets strict security standards from the payment card industry (PCI DSS), handles encrypted calls and offers central control for organizations with multiple branches.

MARATHON EVOLUTION, the world’s first Linux-based recorder, preserves all transmissions and customer interactions for four to thousands of channels, with a minimum online storage of 15,000 hours. Calls may be played back over LAN/WAN connections and archived to redundant, removable media such as DVD or AIT.

Optiver’s solution also ensures protection from liability through long-term storage in a central IAS database. All calls are compressed and encrypted to ensure security.

The Result: Ensuring Optiver’s Success

The ability to meet government regulations through bulk recording and the fail-safe nature of the solution provides two direct benefits to the company: protection from liability by verifying customer transactions and the avoidance of any downtime by complying completely with government regulations.

“ASC’s solution has met all of our requirements. A sophisticated, fast and fail-safe communications recording system is essential for our company to both meet internal regulations and comply with a number of government mandates. With 150 channels for traders and 120 PBX users, this task can quickly become overwhelming for most vendors. In addition to close integration with our complex infrastructure, including separate trading, TDM and IP telephony, we also needed secure long-term storage to verify and document transactions. ASC’s implementation of MARATHON EVOLUTION and EVOip has passed these requirements with flying colors. We installed their system in 2009 and have avoided any major problems since then.”
IT Relationship Manager, Optiver Europe)

“ASC is popular among financial institutions for many of the same reasons Optiver is expressing satisfaction. Only a company with extensive experience -- ASC has provided communications solutions for more than 45 years -- can provide the reliability and sophisticated performance required for trading floors, where huge sums can be lost or won in seconds. In these situations, you don’t want your traders thinking about whether the recording system is working; it needs to become a given, rising to the occasion only when needed.”
(Guenther Mueller, Chairman & CEO , ASC telecom AG)

Download the case study here.

Award-Winning VoIP Recording Solution, EVOip, Implemented or Planned for the United States, Japan, China, India and Australia

Hoesbach/Germany, March 29, 2011 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced that the company was chosen to supply its award-winning VoIP recording solution, EVOip, for Google’s contact centers in the United States, Japan, China, India and Australia.

ASC has already implemented EVOip in Google’s central test lab in India in December 2010 and integrated the solution with the existing telecommunications infrastructure. Projects for Google in Japan and the United States have been implemented too, and a subsequent roll-out in Australia and China is in the planning stage.

Guenther Mueller, Chairman & CEO of ASC, said, “Our selection by Google provides overwhelming evidence of the superiority of our software solutions. We look forward to a long and productive collaboration with the leading provider of Internet services.”

ASC was selected after Google’s global decision to replace its Window’s infrastructure with Linux for security and reliability reasons. ASC offers Linux-based EVOip software and has been promoting it as a fail-safe solution for VoIP recording for many years.

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. It meets strict security standards from the payment card industry (PCI DSS), handles encrypted calls and offers central control for organizations with multiple branches.

Google also chose ASC because of its superb record of local support from its regional offices - worldwide. ASC subsidiaries in Japan, Singapore and the United States as well as certified partners guarantee both technical support for Google’s projects and best-in-class service for its customers.

Download the press release here.

The ASC / BT recording solution provides several features including:

• Reliable recording of all trading calls
• Replay via turret to control recording by pressing pre-defined buttons
• Keep / delete to initiate or stop archiving of calls to protect privacy
• Mute / unmute to silence the audio
• A black / white list with specific incoming phone numbers to record or not record

About Bumicoms partner ASC

Regional Institutions with Independent Infrastructures Use EVOip and MARATHON EVOLUTION to Comply with Security Trading Acts (FINMA)

About Bumicom's partner ASC

ASC to Exhibit VoIP Recording and Quality Management Solutions at UC Expo 2011 in London

EVOip and INSPIRATIONpro Enable Integrated Analysis of Customer Interactions

Hoesbach/Germany, February 17, 2011 – ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its VoIP recording solution, EVOip, and quality management solution, INSPIRATIONpro, at the Unified Communications Expo 2011 on March 8-9, at the Olympia Exhibition Centre, London.

Widely considered as the UK’s leading business communications event, with more than 4,000 visitors in 2010, this year’s exhibition is divided into six technology tracks: voice, cloud, mobile, visual, collaboration and customer. ASC will focus on its quality, process and campaign management capabilities, with particular reference to its speech analytics application to customer interactions.

Mike Murley, Sales Director for ASC UK, said, “Whilst providing answers to fundamental questions about agent training and the success of marketing campaigns, our solutions also support enterprise issues concerning operational processes and how to improve business efficiency. In so doing, we help our clients further improve customer service and achieve competitive outcomes.”

ASC’s speech analytics application uses keyword spotting to help categorize calls for high-volume contact centres, with an otherwise unmanageable number of conversations. Other features of speech analytics such as emotion detection help to detect problem calls, which identify customer needs and improve agent training.

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards.

INSPIRATIONpro helps call centre managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. It facilitates agent evaluations through the recording of coaching sessions and allows complex searches of audio analytics.

ASC extends an invitation to any interested parties to visit its Exhibition Stand 304 at UC Expo’11, to discuss projects which may require the use of its technologies.

ASC Japan and Daiwa Institute Join in Global Partnership to Distribute ASC`s Solutions

Tokyo, Japan, October 20, 2010 – ASC Japan Inc. has concluded a global
partnership agreement for distribution of ASC`s communications recording
solutions with Daiwa Institute of Research Business Innovation (Daiwa), a
Japanese system consulting and integration company (headquarters: Chuo-ku,
Tokyo; CEO: Takahi Fukai).

Daiwa provides business systems for financial institutions such as securities firms,
banks and investment consulting companies. Daiwa is experiencing rising demand
for ICT solutions and integrated business systems to provide enhanced customer
service while still meeting high security standards.
Both companies focus on trouble free operation and redundancy which is crucial
for compliance and protection from liability in the financial industry. ASC solutions
have been installed by some of the largest financial organizations in the Asian
region and worldwide.

ASC’s Japanese subsidiary is located in Tokyo and represents the culmination of a
long emphasis on Japan by ASC. Japan, one of the largest markets in Asia, is
experiencing a rapid growth in the financial sector, in the contact center segment
and with public safety organizations, three strong areas of competence of ASC
globally.

Guenther Mueller, Chairman & CEO of ASC headquarters. said: “Our products
made in Germany provide highly reliable and robust communications recording
solutions with rapid and user-friendly search-and-replay capabilities. We are proud
that Daiwa has evaluated and approved ASC`s sophisticated solutions. The new
contract will help us to offer our solutions throughout the region.”

Daiwa Institute of Research Business Innovation

Daiwa Institute of Research Business Innovation provides information system
applications, consulting for IT strategy and systems integration including
configuration and structural support for large-scale core computer systems. It also
provides data center services for systems operation, administration, integration and
upgrades.

About Bumicom's partner ASC

ASC is a leading global provider of innovative solutions to record, analyze and
evaluate multimedia-based communications. ASC’s solutions reveal information,
enabling companies and organizations to considerably improve their value
creation: contact centers enhance customer service, efficiently deploy staff and
increase productivity. Financial institutions fulfill documentation requirements,
achieve a higher level of legal security and reduce costs. First responders and
public safety organizations enhance reactivity in emergency situations.
ASC´s software solutions are used in contact centers to continuously measure and
improve the quality of customer contacts. Data from all communication levels in
contact centers are collected, brought together and evaluated to help train agents
and optimize customer service. Based on the content of recorded calls and screen
activities, INSPIRATIONpro reveals improvement potentials in contact center
operations including processes, marketing, sales activities, time of reaction and
problem analysis.

ASC subsidiaries and sales offices in France, Germany, Japan, Poland, Singapore,
Switzerland, UA Emirates, UK and USA as well as certified, powerful distribution
partners realize ambitious customer projects all over the world. An export quota of
more than 50 percent, together with its worldwide service network, makes ASC a
powerful global player.

Download press release:

Germany: Fulfill demands of German Securities Trading Act

Italy and Austria: Communications recording to meet increasing compliance
requirements

Download press release:

ASC_UniCredit_VoIP_recording_software_2010-10-18.pdf

INSPIRATIONpro Quality Management Recognized for Outstanding Innovation

Download press release:

EVOip active certified by Alcatel-Lucent for connection via the IP DR-Link

The certification, provided by Alcatel-Lucent engineers at their laboratory in Brest, France, encompasses the use of ASC’s RIAactive via EVOip Server Software Version 9.0. Thus, ASC has added another prominent integration to the many it already offers with major telecommunications vendors.

Guenther Mueller, Chairman and CEO of ASC, said, “Alcatel-Lucent plays a key role in the contact center market. As a member of their Applications Partner Program, ASC has been approved to develop solutions to supplement Alcatel- Lucent’s communications platform. We look forward to continuing our collaboration because our business partners and end users will ultimately benefit with even more reliable and proven systems.”

The certification was issued by Alcatel-Lucent’s Alliance and Application Partner Program after ASC’s EVOip recording system successfully passed the standards of inter-working with its OmniPCX Enterprise R9.0 communications platform.

EVOip active for OmniPCX Enterprise supports active IP recording with redundant capabilities to ensure fail-safe operation. The solution may be installed anywhere in the IP network. The audio streams in the active recording solution are duplicated in the endsets and sent to the EVOip recorder without affecting conference capacity.

ASC’s VoIP solutions for Alcatel-Lucent record up to 280 concurrent channels per server including encrypted calls. They offer both active and passive recording in a software system without any proprietary hardware. The solutions capture both voice and additional call-index data to facilitate rapid search-and-retrieval.

Download press release:

VoIP Recording Software EVOip Recognized for Exceptional Innovation

Hoesbach/Germany, May 12, 2010 — ASC, (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced that Technology Marketing Corporation (TMC®) has named the VoIP recording software EVOip as a recipient of its 2009 Unified Communications magazine Product of the Year Award.

“It’s an honor to grant ASC with a 2009 Product of the Year Award for EVOip. ASC has proven their dedication to quality and excellence while supporting the needs in the marketplace,” stated Rich Tehrani, CEO, TMC. “We look forward to seeing continued advancement in technology solutions from ASC in the future.”

ASC’s new version of its VoIP recording solution, EVOip 10.0, offers the strictest adherence to security requirements, meeting the credit card industry’s PCI DSS standards. Other new features include one-click backup, enhanced integrations with Aastra Mx-One and Avaya Communications Manager, and dynamic enterprise licensing.

Guenther Mueller, Chairman and CEO of ASC, said, “ASC is honored to be chosen by Unified Communications magazine and TMC to receive this highly prestigious award. We are particularly proud of the new security features and the broad range of highly integrated VoIP recording solutions, qualities demanded by today’s sophisticated management and customers alike.”

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The product can record up to 300 channels simultaneously, including encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-and-replay for recorded calls.

INSPIRATIONpro 10.0, ASC’s new quality management solution, works together with EVOip 10.0 on the same server for an enterprise-wide impact. The system provides Page 2 of 2 business process optimization including speech analytics to enable automatic categorization of recorded calls, a feature essential for larger organizations with an otherwise unmanageable number of communications.

A complete list of Product of the Year Award winners will be published in the March/April 2011 issue of Unified Communications magazine, www.uc-mag.com.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two
million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top 3% most visited Web sites.

For more information about TMC, visit www.tmcnet.com

TMC Contact: Jan Pierret - 203-852-6800, ext. 228 - jpierret@tmcnet.com 

About ASC

ASC ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC’s solutions reveal information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase
productivity. Financial institutions fulfill documentation requirements, achieve a higher level of legal security and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations.
ASC´s software solutions are used in contact centers to continuously measure and improve the quality of customer contacts. Data from all communication levels in contact centers are collected, brought together and evaluated to help train agents and optimize customer service. Based on the content of recorded calls and screen activities, INSPIRATIONpro reveals improvement potentials in contact center operations including processes, marketing, sales activities, time of reaction and problem analysis.
ASC subsidiaries and sales offices in France, Germany, Japan, Poland, Singapore, Switzerland, UA Emirates, UK and USA as well as certified, powerful distribution partners realize ambitious customer projects in more than 60 countries. An export quota of more than 50 percent, together with its worldwide service network, makes ASC a powerful global player.

For more information about ASC, visit www.asctelecom.com

For more information, contact:
ASC telecom AG • Seibelstrasse 2 - 4 • 63768 Hoesbach • Germany
Contact: Katrin Henkel, PR & Communications
Phone: +49 6021 5001-264 E-Mail k.henkel@asc.de

Bumicom introduces new release Storavox Webinterface V10

Bumicom’s Storavox Recording solution provides analog, digital, passive IP, fax and Screen Recording, all in a Windows environment. A brand new webinterface, CTI/CDR interfacing, webservices, open TCP/IP API and development support for CRM integration etc.

About Bumicom

About Massxess

About Bumicom

After careful consideration, Neckermann.com has selected Bumicom for the delivery, implementation and support of an Voice Logging and Agent Quality Monitoring solution for their Customer Service. This turn-key project includes the EVOip Voice Logging & INSPIRATIONpro Quality Monitoring solution.

Bumicom is proud to announce this partnership with Neckermann.com and looking forward to the cooperation with Neckermann.

If you would like to hear more about the business case, please contact us.

We like to welcome you at the exhibition!

UC Expo is widely considered to be Great Britain’s leading business communications event focusing on collaboration, mobile, visual and voice solutions. More than 100 exhibitions and seminars will be presented for a target audience of IT and telecommunications professionals, system integrators, infrastructure providers and end users.

Mike Murley, Sales Director, ASC telecom UK Ltd., said, “The Unified Communications event provides the ideal arena for ASC to network and engage with other solution providers as well as assisting end users on the proper management and deployment of our VoIP and quality monitoring solutions within their organizations.”

ASC’s new version of its award-winning VoIP recording software, EVOip 10.0, offers the strictest adherence to security requirements, meeting the payment card industry’s PCI DSS standards. Other new features include one-click backup and dynamic enterprise licensing. New and enhanced integrations with Aastra MX ONE and Avaya ACM complement the existing range of integrations with major IPT vendors including Alcatel, Mitel, Siemens, Cisco, 3Com.

EVOip captures telephone calls from the network and enables storage, playback and archiving of the entire interaction. The software can record encrypted calls, and is entirely software based. Many functions may be accessed directly through the IP phone, such as record-on-demand, start/stop, keep/delete and search-andreplay for recorded calls.

INSPIRATIONpro 10.0, ASC’s new quality monitoring solution, now facilitates agent evaluations through the recording of coaching sessions. It also allows complex searches of audio analytics, particularly useful for high-volume call centers with an otherwise unmanageable number of conversations.

INSPIRATIONpro helps call center managers learn about their agents’ service level through analysis and evaluation of recorded call data and screen activities. Other features include real-time contact between agents and supervisors without the customer’s knowledge, and a user-friendly browser-based interface for access from any location.

See this press release at the website of ASC:

http://www.asctelecom.com/download/presse/ASC_UC_Expo_UK_2010-03-09.pdf

Bumicom, ASC's Dutch partner will demonstrate this new release at TCD2010 on April 27-29, at the Jaarbeurs Utrecht.

Cisco will provide active recording functionality, but only for new IP phone devices, in Call Manager version 6.0 to be released in Q3. ASC's current EVOip active for Cisco works similar to an additional IP phone or a third party in a conference call. Therefore, it is independent of the type of IP phone used. The new EVOip active for Cisco with Call Manager 6.0 is unique because it will provide a combination of both solutions. As a result, ASC will offer VoIP recording functionality to customers with either new or older IP phone systems. The integration with Call Manager 6.0 will be certified this summer.

For more information, please contact us!

Are you using a VoIP based telecommunication system? For the first time Bumicom offers you a pre-installed trial version of the ASC software EVOip which runs on your computer within minutes without the need to install or configure ASC software.
ASC's EVOip Server Software has been designed to satisfy the latest demands for quality recording solutions. It captures networked telephone transmissions (VoIP) and allows the user to store, reproduce, archive and play back the entire interaction.
The innovative architecture has been designed to provide maximum flexibility, scalability, ease of integration and installation. ASC’s VoIP recording solution with EVOip is entirely software based without any need for proprietary hardware and may be installed on an “off-the-shelf“ server provided by the customer. The calls are recorded directly from the IP network, saved on a hard disk and archived, if necessary.
ASC’s VoIP recording solution comprises EVOip and EVOip active as passive and active components. EVOip, a passive VoIP recording solution, monitors the audio packets on the LAN. It may be used in nearly every customer environment and supports virtually all IP vendors.
EVOip active may be compared to an additional IP phone or a third party in a conference call. It supports the common protocols H.323 and SIP. It records all additional call information, which can be used as search criteria during replay. or more information read the brochure Voice-over-IP Recording with EVOip.

• Special features of the trial version:
  The trial version on DVD provides several recording channels with search & replay applications.
• The DVD contains a pre-installed version of EVOip as a VMware (“virtual machine”) Image and includes a VMware player.
• The Image on this DVD allows you to test our EVOip Server Software VoIP recording solution including integrations for all supported vendors in the most comfortable way. (Alcatel, Avaya, Cisco, innovaphone, Mediastreams e-phone, MITEL, Nortel, NEC en Siemens)
• Only the VMware player is required to use the trial version. It runs on your computer within minutes and lets you experience ASC’s state-of-the-art products in a convenient inexpensive manner.
• A pre-installed and configured operating system is included and may be installed without IT support.
• Test calls are provided for evaluating ASC’s search & replay applications.
• The test version will expire on July 2, 2007.
  
  
  Register via our contact form for a free DVD with EVOip Trial Version!

EVOip for Windows Recognized for Outstanding Innovation

ASC, a leading global provider of innovative solutions that comprehensively record, analyze and evaluate communications, announced today that Technology Marketing Corporation (TMC ®)’s INTERNET TELEPHONY magazine (www.itmag.com) has named EVOip for Windows as a recipient of a 2006 Product of the Year Award. INTERNET TELEPHONY has been the “VoIP Authority Since 1998.™”

EVOip for Windows, an entirely software-based solution, captures telephone calls from the network and allows storage, archiving and playback of the entire interaction. The state-of-the-art product provides maximum flexibility, scalability, and ease of integration and installation.

“We are proud of this award because it validates our emphasis on creating innovative products through research and development. ASC currently generates more than 50 percent of its revenues with trend-setting software solutions, and complex customer projects are the focus of today’s activities,” said Michael Sauer, Vice President Operations of ASC.

EVOip with its innovative layered architecture is designed to meet all market requirements and supports all major IP vendors. ASC’s VoIP recording solution comprises two key components: EVOip is a totally vendor-independent “sniffing” VoIP solution, built upon the common underlying protocols in all VoIP implementations; thus, it operates in any environment. EVOip active is based on the conference feature of an IP switch and fits perfectly for selective recording or a multi-site environment.

“INTERNET TELEPHONY is proud to bestow ASC with a 2006 Product of the Year Award. Each year INTERNET TELEPHONY magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. “ASC has proven they are committed to quality and excellence while addressing real needs in the marketplace. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

A full list of Product of the Year winners will be published in the February 2007 issue of INTERNET TELEPHONY magazine (www.itmag.com). For more information about TMC and INTERNET TELEPHONY magazine, please visit http://www.tmxnet.com.

MARATHON EVOlite Honored for Outstanding Innovation

ASC, a leading global provider of innovative solutions that comprehensively record, analyze and evaluate communications, announced today that MARATHON EVOlite has received a 2006 Product of the Year Award from Technology Marketing Corporation’s (TMC ®) Customer Inter@ction Solutions ® magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM, call centers and teleservices since 1982.

MARATHON EVOlite provides a tailored communications recording solution for any type of business by combining selective, rules-based, bulk and record-on-demand solutions. The system helps financial organizations comply with strict regulatory requirements for the recording of phone, VoIP and radio conversations, and uses hot-swap mirrored hard disks for optimal data security. Contact centers may record agent phone calls and screen activities for superior quality monitoring.

“We are proud of our award from Customer Inter@ction Solutions because it affirms ASC’s business strategy, “leadership in technology through innovation,” said Michael Sauer, Vice President Operations at ASC.

The world’s first Linux-based communications recorder, MARATHON EVOlite provides reliability and flexibility in a cost-effective scalable solution specially designed for small and medium sized organizations with up to 60 phone lines or companies with multiple locations.

The new version of MARATHON EVOlite offers hybrid recording (VoIP and TDM) and online storage up to 175,000 hours, and is compatible with IOMEGA or DVD-RAM drives for long-term archiving. It comes in a convenient rack-mountable 19” chassis.

“Customer Inter@ction Solutions is proud to bestow ASC with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “ASC has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

The Product of the Year Award winners for 2006 will be featured in the January and February 2007 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

The Quality Manager of the Unit Teleservice, mrs. Judith van Paridon: “We are dealing with many internal and external stakeholders such as the Ministery of Internal Affairs, intelligence and security services. Because KLPD has to meet these needs and expectations, it is necessary to evaluate the quality of our provided service on an ongoing basis. INSPIRATIONpro fulfils these requirements as it records both the call audio and screen display of the employees. With this information we can measure the quality on products and employee level. At product level, we monitor whether the ACD routing is properly configured and how to increase the efficiency. Perhaps the results can lead to adaptation of a work protocol or expanding the information the agent has available on his or her desktop. At employee level, we monitor communication and computer skills. Everything to help our agents to learn and develop their skills, in other words: for coaching purposes.”

Carefulness

The quality monitoring implementation was done with great carefulness. The Unit Teleservice / 1-1-2 has established a quality monitoring protocol, involving employees and an internal commission, who eventually granted their approvals. This quality monitoring protocol contains the conditions for recording calls and screens for evaluation and coaching purposes. Amongst other things, the protocol states that employees must be informed in advance that their communication will be monitored for a defined period for quality monitoring purposes. Moreover, the evaluation of the captured communications is done by an internal trainer / coach together with the agents. During these coaching sessions the recordings are replayed and the evaluation forms are filled out jointly. Van Paridon: “Instead of ‘big brother is watching you’ it is ‘Think outside the box!’”

The Unit Teleservice 1-1-2 is the ‘service center’ of the Dutch Nationwide Police which employs over one hundred people. It answers all 1-1-2 emergency originating from cell phones and reroutes these to the appropriate regional Police, Ambulance or Fire Brigade emergency services. Roughly four millions calls by citizens are handled every year. Also, the service center answer more than 1 million regular police phone number (0900-8844) calls. The Unit Teleservice is also the Call & Contact Center for the KLPD – in other words the front door of the Nationwide Police.

Bumicom has extended her Quality Monitoring product line with Qcoach. This Qualtrak development offers contact centres of every scope, the possibility to evaluate the recorded conversations. Furthermore, Qcoach E-learning offers functionalities for training of employees. Hidde Borsboom of Bumicom and Costas Johnson of the English company Qualtrak tell about their cooperation:

“A lot of our customers use our recorders from a legal or security point of view” says Hidde. “We got in contact with customers who more often use their recordings for evaluation purposes as well. At this moment there is no solution to realise this in a consistent and efficient way. Most of it is done manually instead which can cause inaccurate measuring.”

For more information you can visit the Qualtrak website: www.qualtrak.com or get in contact with Bumicom: +31 (0)70 350 45 00.

The Storavox can now also be equipped with TOD (Talk On Disk) technology from Cybertech. This is a cost effective solution that support all European PABX protocols. The Cybertech boards can be configured for GSM or TrueSpeech algorithm which provides appr. 42.000 hrs. voice archive on a 160 GB hard drive.